FAQ

The ONTAP Portable Camping Shower is a rugged and convenient solution for outdoor enthusiasts. It offers up to 5 minutes of consistent pressure, heating up to 42 degrees with solar energy, and is perfect for camping, surfing, and 4WD adventures.

Our shower maintains consistent pressure through a specially designed pump that ensures a steady flow from full to empty, providing a reliable wash every time.

Yes! Simply fill the canister, let it heat up in the sun if you prefer warm water, plug into your car or battery via a 12v plug and flick the switch to activate the pressurised water flow. Perfect for rinsing off after a day of adventure.

Yes, the Ontap Jerry cans are designed to fit into most standard 20L Jerry can holders. We recommend verifying the product dimensions to ensure compatibility (W17.9cm x L34.8cm x H46.0cm)

While it is possible to store the Ontap on its side, we recommend keeping the unit upright when in use. This is because the breather valve needs to be slightly open to allow air in as the water is pumped out.

A full tank will depend on the hose setting selected, however you will get up to 5 minutes of consistent pressure on the shower setting.

The contents inside the Ontap Jerry can are food-safe. However, please note that the coiled hose on the outside is not food-grade, so we do not recommend drinking directly from the unit.

The pumps used do not have a pressure switch built in, the water flow will shut off when the hand trigger is released however you will need to switch the pump off after the final use as the pump will continue to run even with the trigger off. This was a design choice to maximise water capacity for your adventures. 

Our products are Australian-made, ensuring durability and quality. The portable shower also heats water using solar energy, providing a warm shower after a day outdoors.

After each use, rinse the canister with fresh water to remove any residue. Allow it to dry completely before storing.

The internal pump is rated to 20 minutes of continuous use however we recommend turning off the pump promptly after use to maximise the life of the product.

Yes you can, however It's best to empty the canister after each use to prevent any build-up or unpleasant odours.

Store your ONTAP shower in a cool, dry place away from direct sunlight. Ensure it's completely dry before storing to avoid mould and mildew.

If you encounter any issues with the pump, first check for any blockages. If the problem persists, refer to our troubleshooting guide or contact our customer service for assistance.

Please reach out via our website’s contact form or email us directly atsupport@ontapproducts.com.au.

You can reach us through our website’s contact form or email us directly at support@ontapproducts.com.au.

Yes, we offer replaceable parts for purchase on our website. You can find power cords and spare 10-amp fuses available for sale.

Yes, if there is an issue with the pump, all parts can be serviced and replaced at our workshop in Sydney.

We offer a 30-day Money-Back Guarantee with hassle-free returns. See our returns policy here.

Of course! If the product has not been used, in original packaging and within the 30 day return window, we will accept the return and cover the cost.

Yes, all our products come with a 24-month warranty. See our warranty policy here.

Yes, we offer free shipping on orders over $250.

Within Australia: 3-7 business days for standard, 1-3 business days for express.

Overseas: 7-14 business days.

International : 14 days +